Your decision of returning the product
We really know that you fantasize about the exclusive collection of The Minies and would always knock on its door to cater to your beauty and healthcare needs; hence, we take extreme care to deliver the best quality product at your doorstep. Still, by any chance, if your ordered product is not as per your expectation, we ensure you with a free return pickup. You can exchange the product only if you have opted for a return within 48 hours of delivery with the original invoice and tags.
However, we request you to take care that the product remains unused and is not damaged or tampered in any way. We expect the product to be in perfect condition in a way that it can be used again.
Once we receive the product from your end, it goes through our quality check process. If everything is up-to-date, we process the exchange within 15 days from the day it reaches us.
The products availed under discount or any ongoing offer cannot be returned or replaced.
What you need to do:
We are pretty sure that you won’t return the product, but, just in case, you decide to return the product for obvious reasons, just send us an email at firstname.lastname@example.org along with your Order ID, date of receipt, and preferred contact number. We’ll get in touch with you as soon as we receive your mail. A tamper-proof package with an address label and an authorization code will be then sent to your mentioned address.
We request you to pack the product in the original box along with the certificate and original invoice, and then, put it in the tamper-proof package sent by us. Next, seal the package properly and inform us so that we can schedule a pickup accordingly.
What we will do: As soon as the product reaches us, we sent it for a quality check. This process probably takes a week’s time. If the product surpasses the quality check, you will receive an exchange for your product in the next 15 days.
But, in cases of any discrepancy in the product, we would not be able to provide you with any product return to you. The status of your exchange process will be kept informed by our customer care team.
Cancellation within 24 hours of purchase You can cancel the order within 24 hours of your purchase by visiting your “My Account” section and canceling a pending order or writing to us at email@example.com for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email and the bonus used if any will be reverted to your account automatically. The customer agrees not to dispute the decision made by The Minies and accepts The Minies's decision regarding the cancellation.
Cancellation after 24 Hours is over:
We need you to understand that on the basis of your consent written/ verbal we place the order with our vendors, thus cancelling the order by you after 24 hours is over is a double loss of revenue for us. In such a case, we need a written email from you stating the order number and the reason for cancellation. After receiving that email The Minies will take a decision.
Please note: In cancellation after 24 hours of placing the order, if it is approved, the bonus used if any is not reverted and in case of Prepaid order, the money is reflected back in your account in form of purchase credits. The customer agrees not to dispute the decision made by The Minies and accepts The Minies's decision regarding the cancellation.
Cancellations under Sale:
Request for order cancellations under Sale will not be accepted as we start the process for dispatch as soon as the order is received by us. The customer agrees not to dispute the decision made by The Minies and accepts The Minies’s decision regarding the cancellation.
- Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
- Products once dispatched cannot be returned except when approval has given through firstname.lastname@example.org